FAQ

SHOPPING & AUTHENTICITY

What is included with my purchase?

Any included accessories, such as a dust bag, box, tags, receipt, or other accompanying items, will be clearly listed in the product description.

PAYMENTS & LAYAWAY

What payment methods do you accept?

We accept secure payments through PayPal. Customers can pay using their PayPal account or a debit or credit card through PayPal Checkout. A PayPal account is not required for card payments where PayPal offers guest checkout. U.S. customers may also have access to Venmo, while Pay Later is available to eligible U.S. customers, subject to PayPal approval. Canadian customers may request payment by e-Transfer. Learn more in our Blog guide to PayPal payment options.

What currency are prices shown in?

All prices are listed in U.S. dollars (USD). Canadian customers who choose to pay by e-Transfer receive 3% off the listed price. The USD total will be converted into Canadian dollars using the exchange rate applicable on the date the payment is arranged. Please contact us to request this payment option.

How does your layaway work?

Our interest-free layaway allows you to reserve an eligible item with a minimum 25% non-refundable deposit and pay the remaining balance over a period of up to three months, with 0% interest and no additional fees. Visit our Layaway page for complete details.

ORDERS & SHIPPING

How do I know my order was received?

Once your order has been successfully placed, you will receive a confirmation email with your order details. If you do not see it in your inbox, please check your spam or junk folder. If you still cannot locate it, please contact us and we’ll be happy to assist you.

How will I know when my order has shipped?

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package’s journey.

Do you ship worldwide?

Yes. Luxurylana Boutique offers worldwide shipping to destinations currently available at checkout. Free pickup is available in Vancouver, BC, and local delivery within Vancouver, BC is $20 USD. Shipping rates and estimated delivery times vary by destination. Please visit our Shipping page for current destinations, rates and delivery information.

Are duties and taxes included for international orders?

International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are not included in the purchase price and are the buyer’s responsibility.

RETURNS

Can I cancel or return an order?

All sales are final. Returns or exchanges are accepted only if an item is damaged in transit or determined to be inauthentic by a reputable independent authentication service. Any issue must be reported to us within 48 hours of delivery. Please review our Return Policy for complete terms and instructions.

BOUTIQUE SERVICES

Can you source a specific designer piece for me?

Yes. Looking for something special? Tell us what you’re searching for, and we’ll be delighted to help source it for you. Contact us to submit your request.

Do you buy or consign designer bags?

Yes. We offer both consignment and direct buyout options for select designer pieces. Visit our Sell Your Bag page to learn more and submit your item for evaluation.