Our Policy

STORE POLICIES

Guaranteed Authentic

We are committed to providing the best authentic products and friendliest customer service. Authenticity experts inspect each designer handbag that we sell before it is sold to ensure that it has the correct materials, hardware, lining, lettering and embossing, codes, cards, packaging and features.

Please read the descriptions of each bag carefully and look at all of the photos provided before ordering. We show all of our products, as they are, please check the size and mannequin photos for size reference.

Shipping

We ship within 2 business days of receiving payment.  Products will be sent by EMS Post or Canada Post. You will be provided with a tracking number. You can track your purchase online. There can be exceptions related to your country or if it’s free shipping.

Please contact us if you need express shipping!
All shipments are packaged to ensure safe and quick delivery!

We love our International Buyers! Unfortunately, we cannot lie on customs forms. We mark all of our customs forms as used items (not stating the brand), valued at the amount that you paid for it (minus shipping).  The buyer of the product is responsible for any customs duties or taxes that are applied by his/her country.

Please be sure to ask any questions you may have before ordering.

Secured Payments

All payments are processed through Paypal and are secure.

Product Listings

Product information is given as accurately, as possible. There can be small shortcomings, but we do our best to describe them. All photographs of our designer handbags are taken from every angle, which includes:

1. front
2. back
3. side
4. corners
5. zipper heads
6. serial number
7. tag

RETURN POLICY

We do not accept a return policy and all our sales are FINAL! If you are not satisfied with your online purchase from our site, you can exchange your bag for any other item from our shop of equal or greater value up to 10 days after the date received, and the handbag should be in the same condition as when it was shipped (shipping costs and travel expenses will be charged from buyer for both trancactions in this case).  Exchange only applies to designer handbags over $500 from brands like Louis Vuitton, Chanel, Christian Dior, Gucci and… All other products are FINAL SALE and non-refundable and non-exchangeable!

To get a full refund if you are returning your handbag because you feel that the handbag is not authentic, we require documentation from you that states the designer handbag you purchased from us is not authentic. You can obtain documentation from a well-recognized authenticator service, expert, or the original designer handbag store. We will attend to any matter and work together with you to resolve it.

We are not responsible for any postage fees for exchanged or returned bags. If a returned purse is damaged in any way that is not deemed to be the fault of the shipping process, then the buyer of the purse will have no right to our 2-day money back guarantee.

Luxurylana reserves the right to cancel any order you place with us. If we make a change to an order or the product is out of stock, we will attempt to notify you by email and/or phone number provided during checkout.

We do not offer exchanges of any kind for merchandise that was not purchased on our site.

You must courier your returned handbag(s) within 2 days after receiving an email confirmation, and you must send us the tracking number for the package to luxurylana@gmail.com.

If we do not receive notification that the returned handbag(s) was shipped AND do not receive a tracking number for the package, you will not receive a refund for the purchase.

All refunds are issued in the same manner that the payment was received after we inspect the product for the original condition with all unused tags and packaging in place.

PRIVACY POLICY

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
Products you’ve added to the wishlist: we’ll use this to show you your favourite products
Wishlists you’ve created: we’ll keep track of the wishlists you create, and make them visible to the store’s staff

We’ll also use cookies to keep track of cart contents and wishlist contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Contact Forms

We keep contact form submissions for a certain period for customer service purposes, but we do not use the information submitted through them for marketing purposes.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example:

Shipping information is shared with our shipping providers, Canada Post and EMS Post,
Payment information is shared with Paypal to process the order,
Website analytics, such as what pages you view and what country you are viewing from, are tracked and shared with the Jetpack plugin.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Us

If you have any privacy-specific concerns, please email us at luxurylana@gmail.com.