Policy

 

Guaranteed Authentic

We are committed to providing the best authentic products and friendliest customer service. Each designer handbag that we sell is inspected by authenticity experts before it is sold to inspect bags to ensure that it has the correct materials, hardware, lining, lettering and embossing, codes, cards, packaging and features.

Refund

All our Handbags are Guaranteed Authentic! Please read the descriptions of each bag carefully and look at all of the photos provided before order . We show all of our handbags, as they are, please check  the size  and there is also a photo of each bag with a mannequin.

If you are not satisfied with your  handbag  that you purchased from our site online, you can return your purchase for a full refund (minus shipping costs and travel expenses ) within 2 days of the date received ( excluding transport time).
This applies only to the brand handbags as Louis Vuitton, Chanel, Gucci, Prada and other designer handbags with a price above $200.
All other brand purses have the FINAL SALE and non-refundable!

In addition, you can exchange your handbag for another handbag of equal or greater value up to 20 days within the date received and the condition of the handbag is the same in which it was shipped.

If you are returning your handbag, because you feel that the handbag is not authentic, in order to get a full refund, we would require you to produce documentation that the designer handbag you purchased from us is not authentic. You can obtain documentation from a well-recognized authenticator service or expert or the original designer handbag store.

We will attend to any matter and work together with you to resolve it.

But, this will not be necessary, because all of our handbags are 100 % authentic !

We are  not responsible for any postage fees for exchanged or returned bags. If a returned purse has been damaged in any way that is not deemed to be the fault of the shipping process, then the buyer of the purse will have no right to our 2-day money back guarantee.

luxurylana.com reserves the right to cancel any order you place with us. In the event we make a change of an order or out of stock, we will attempt to notify you by contacting the email and/or phone number provided at the time the order was made.

We do not offer exchanges of any kind to merchandise that was not purchased on our site.

In addition, you must courier your returned handbag(s) within 2 days after receiving agreement through email and you must send us the tracking number for the package to luxurylana.com If we do not receive notification that the returned handbag(s) was shipped and do not receive a tracking number for the package, you will not receive a refund for the purchase.

All refunds will be issued in the same manner that the payment was received it back in the original condition with all unused tags and packaging in place and after we inspect the product.

Secured Payments

Secured Payment Paypal Verified

 

Shipping

We ship within 2 business days  of receiving PayPal  Payment.
All bags from Japan will sending by EMS POST with tracking number and CANADA POST also with tracking number (but there can be exceptions related to your country /or if it’s free shipping option )
It is very convenient, you can track your purchase online! Please contact us if you need express post ! All shipments are packaged to insure safe and quick delivery!
We do love our International Buyers! Unfortunately, we can not lie on customs forms. We mark all of our customs forms as used items (not stating the brand), valued at the amount that you paid for it (minus shipping).
The buyer of the item is responsible for any customs duties or taxes that are applied by his/her country.

Please be sure to ask any questions you may have prior to purchasing.

Additional Policies and FAQs

Item information is given as accurately, as possible. It s can be small shortcomings ,but we do our best to describe them. All the  photographs are taken of our designer handbags from every angle, which include:

  1. front
  2. back
  3. side
  4. corners
  5. zipper heads
  6. serial number
  7. tag

Thank you for visiting luxurylana.com

Our goal is for you to be 100% satisfied.

| Thanx: Buldrepair
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