F.A.Q.

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F.A.Q. –  Frequently asked questions

Do You Guarantee Authenticity?

Yes. All items are guaranteed 100% authentic. Before any bag is posted to the website, it is checked by expert . We are so confidant that all items are authentic that we offer a lifetime return policy should any items we sell be proven to be non-authentic.

What Payment Are Accepted?

All online orders are processed through PayPal. You can pay with your PayPal account or with your Master card and Visa.

Do You Accept Returns?

Please read our policy.

Can I Cancel an Order?

Yes. Just contact us by  email luxurylana@gmail.com

Is My Information Secure?

LuxuryLana checkout process uses PayPal, one of the most accepted payment solutions on the web. Because of this, LuxuryLana has the same payment protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal’s secure servers. LuxuryLana will never even see your financial information.

Will I Be Charged for Shipping?

Canada – $15/US – $20/International – $30

Can I Pay and Pick Up in Person?

Yes,please contact us email luxurylana@gmail.com. If you are in Vancouver We can meet and make a deal directly.

When Will My Item Be Shipped?

Items will be shipped within 1 or 2 business days from the receipt of payment

What Carrier(s) Does LUXURYLANA Use?

Purchase are sent via Canada Post with tracking # from Canada or EMS with tracking number from Japan.

What Value Do You Declare on Customs Forms?

We do love our International Buyers! Unfortunately, we can not lie on customs forms. We mark all of our customs forms as used items (not stating the brand), valued at the amount that you paid for it (minus shipping).
The buyer of the item is responsible for any customs duties or taxes that are applied by his/her country.

Do You Ship To All Countries?

We send our bags almost to any country.

 

Still can’t find an answer?

Email us at luxurylana@gmail.com

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